We understand how important it is that your applications never fail – which is why our support is second to none. Our passionate networking experts are on hand to help 24 hours a day, 365 days a year, in your country and your time zone. Don’t believe us? Why not give us a try…?Open a ticket
We are always amazed at both product quality and technical support.. These are industrial strength problem-solvers that really know their product very well.
Outstanding support, going above and beyond to help me patch and migrate a customer system outside of hours at short notice. I couldn't ask for more!
The load balancer support team are quick to answer and provide straight forward way to follow solutions.
A great support team, fast response times and extremely knowledgeable about their product and its configuration. Went above and beyond what I've come to expect from other companies and most importantly resolved the issues I'd raised.
First time I had to contact Loadbalancer.org and they got back to me as promptly as I heard they would and were happy to provide me with information/support on an older version of their appliance.
Quick, easy and knowledgeable support....You're doing it right!
The support is fantastic! Great support prior to purchasing and it's still great. Quick fast replies and lots of updates to any question I ask.
We have been using them since 2013 and not once have they let us down. Support has been excellent for adding additional functionality or making feature requests, which are always implemented quickly and without problem.
Fantastic Customer Service. Fast, efficient and very professional. Nothing is too much trouble. Great Guys…
Customer support always great and responsive.
Their service and support is simply the best bar none. I couldn't fault them in any way and would recommend the both product and care without any hesitation.
You need someone who tells you the truth and we'll do just that! We want to know that you have the right set up – not one that's just OK. And if we make a mistake, we'll admit it.
You can trust our engineers to help – not only with our products, but also with sound advice for your wider application and network infrastructure.
Our response times are instant via online chat, email or phone. No need to search for maintenance contracts, an engineer is waiting to help, right now.
You want someone to take ownership of the problem and fix it fast. That's exactly what we do – because we love our work, and we actually care about yours too.
We are always amazed at both product quality and technical support. The technical support people seem to be literally on our side & "on-site" around the clock. It never takes them more than 5-10 minutes to reply to our requests and their feedback is always accurate & correct. These are industrial strength problem-solvers that really know their product very well. Job well done, guys!
Head of Networks, Buyagift
The response from Loadbalancer.org is always within the hour with the problem diagnosed almost straight away. Really impressive service.
VPS Operations, Vodafone
The load balancer support team are quick to answer and provide straight forward easy to follow solutions.
Senior ICT Engineer,Durham County Council
We have been using LoadBalancer.org virtual appliances (VA MAX) since 2013 and not once have they let us down. Support has been excellent when I have had to use it for adding additional functionality or making feature requests which are always implemented quickly and without problem. A highly recommended company that I cannot fault.
Network and Systems Manager, Taunton & Somerset NHS Foundation Trust
Get world class support from the load balancer experts
Countless customers have come to us over the years asking what professional services we offer. And our response has always been, ‘Well, what do you want?’ Your needs shape what we do. Let’s explore them together — then build a bespoke programme that fits your business. If you want something you don’t see here, you only need to ask. Your team, your goals, your services plan. Just lead the way.Professional Services Suite
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