No problem, we're happy to create a bespoke package to suit your needs.
Any platform you want with our flexible license
|Priority 1 (Urgent)1 Hour||Site down - All network traffic has ceased, causing critical impact to your business.||1 hour|
|Priority 2 (High)4 Hour||Site at risk - Primary unit has failed resulting in no redundancy. Site is at risk of going down.||4 hours|
|Priority 3 (Medium)8 Hour||Performance impaired - Network traffic is extremely slow causing significant impact to your business.
Performance degraded - Network traffic is partially functional causing some applications to be unreachable.
|Priority 4 (Low)Next Business Day||General assistance - Questions regarding configurations "how to". Troubleshooting non-critical issue.
Enhancement request - Request for product functionality that is not currently part of the current product feature set.
|Next Business Day|
Yes, you receive premium 24x7 technical support throughout the trial period. Simply email email@example.com and our engineers will be happy to assist you.
The best way to open a ticket is to email firstname.lastname@example.org. This ensures your question goes directly to our engineers. Alternatively, you can fill in the form on our site, give us a call, or initiate an online chat.
We offer support in all times zones. If you buy business hours support, the support hours are 9am-5pm in your time zone.
Your support contract starts from the date of the PO or order.
No, but we can set this up if you would like us to.
It is compulsory to purchase technical support for the first year, however the following years are voluntary. If you don't renew your support you will not be eligible for software updates.
If your support lapses, we do not charge you for the years it has lapsed.
Yes. You can update to any software version released as long as you have an active support contract.
Test our premium 24/7 support which is included in your free trial.
Surely you must have a question?